Get help.

What to include

A bug report is far easier to act on with three things: the app version, the device and iOS version, and what you were doing when it happened. Screenshots help. If a session crashed, telling us which mode you were in narrows it down immediately.

Where is my data, and can I move it to a new phone?

Everything is stored locally on your device. There is no account and no cloud copy, which means we cannot recover your history if the app is deleted or the device is lost. Moving to a new phone works through an encrypted iOS device backup, which carries app data across.

An accessory will not connect

Bluetooth accessories pair from inside the app rather than through the iOS Settings screen. If a device does not appear, check that it is charged and not already connected to another phone or to its own manufacturer app: most Bluetooth Low Energy accessories accept only one connection at a time.

Which languages are supported?

English, French, Spanish, Russian and Chinese. The app follows your system language and can also be set independently in its own settings.

How do refunds work?

All purchases are processed by Apple, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com. We can neither issue nor refuse a refund on Apple's behalf, but tell us what went wrong anyway, because that is how things get fixed.

I found a security issue

Please report it to contact@andromedaforge.com before disclosing it publicly. We will confirm receipt and tell you what we intend to do about it.

Accessibility

If something is unusable with the accessibility settings you rely on, tell us which setting and which screen. That is specific enough to act on, and we treat it as a bug rather than a request.